FAQ

With a soft tape, measure the chest girth (the widest part, behind the front legs) and the neck. Then check the size guide on the product page.

A harness spreads pressure across the chest and suits dogs that pull or small breeds. A collar is mainly there to carry the ID tag.

Look for a wide, heavy base, platforms at least 16 in (40 cm) across and thick posts. For a Maine Coon, check the maximum weight on the product page.

It suits adult cats within the weight range given on the product page. Keep the old litter box nearby during the transition.

You should be able to slide two fingers between the straps and your dog's body. Check it doesn't rub under the front legs after the first walks.

Usually a few days. Let your dog sniff it, pair it with a treat and keep the first sessions short.

No: keep it in the shade so it stays cool longer, and check it isn't being chewed.

Move it in front of the furniture being scratched, rub a little catnip on it and reward your cat when it uses it.

Follow the label: most removable covers can be machine-washed at 30 °C (86 °F). Air-dry before putting it back.

Rinse it every week and change the filter as stated on the product page, usually every 2 to 4 weeks.

Hand-wash in warm soapy water and dry flat. Check stitching and buckles regularly.

As soon as it's damaged or a piece could come off: always supervise your pet with a new toy.

Costs depend on your address and are shown before checkout, so you know them before you pay.

An email lets you know when your parcel ships, with a tracking link when the carrier provides one.

Yes, under the return conditions described on the Shipping & returns page.

Write to us as soon as it arrives with a photo of the parcel and the product, and your order number.